Order Processing:

• Order Processing Time: All orders are processed within 2-7 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates:

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
• Delivery Estimates:
  • USA: 5-8 business days
  • Europe: 6-10 business days
  • Canada: 10-20 business days
  • Australia: 10-20 business days
  • Rest of the World: 10-20 business days

Please note that these are estimated delivery times and do not include our processing time.

Shipping Methods:

• We use reliable carriers such as USPS, FedEx, and DHL to ensure your products are delivered safely and promptly.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

Shipping Destinations:

• We ship worldwide. However, some products may not be available for international shipping.

Shipping Delays:

• Shipping delays can occasionally occur. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Customs, Duties, and Taxes:

• KNITTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Shipments:

• If your order is lost or damaged during shipping, please contact us immediately at help@knittdstore.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Address Changes:

• Please ensure all shipping information is correct before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us:

• If you have any questions about our shipping policy, please contact us at help@knittdstore.com.

We want you to love what ou have ordered and be completely satisfied with it. If you’ve mistakenly ordered the wrong size, color, or style, then it's ok. These issues sometimes happen. We may offer you a free exchange considering you meet the following conditions:

Eligibility for Exchange:

• Size, Color, or Style-Related Exchanges Only: Exchanges are limited to issues related to size, color, or style.
• Same Design Required: The product design must remain the same; exchanges for different designs are not allowed.

Condition of Returned Items:

• Original Condition: Items must be returned in their original condition, unworn, and with all tags attached.
• No Worn or Damaged Items: We may refuse returns for items that have been worn, washed, damaged, or are in poor condition.

Costs Involved:

• Replacement Item: We will cover the cost of a maximum of two replacement items per order.
• Shipping Costs: You are responsible for both the return shipping cost and the shipping cost of the replacement item.
• Non-Size/Color/Style-Related Dissatisfaction: We do not cover costs for returns due to general dissatisfaction with the product.

Return Process:

• Contact Us Promptly: Contact our customer support within 30 days of receiving your order to initiate an exchange.
• Proof of Purchase: Provide proof of purchase and specify the correct size, color, or style you need.
• Claims for Issues: Claims for misprinted, damaged, or defective items must be submitted within 30 days after receipt. Claims due to our error are covered at our expense.

Additional Return Information:

• Return Address: The return address is listed on your packing slip. You will receive an automated email notification when your returned shipment is received.
• Wrong Address: If the address provided is insufficient, the shipment will be returned to us. You will be liable for reshipment costs after we confirm an updated address with you.
• Unclaimed Shipments: Unclaimed shipments are returned to us, and you will be responsible for the cost of reshipping.
• Sealed Goods: We do not accept returns for sealed goods, such as face masks, due to health and hygiene reasons. Returned face masks will be disposed of and cannot be reshipped.

Special Considerations:

• Customer-Initiated Returns: Please contact us before returning any products. Except for customers in Brazil, we do not refund orders for buyer’s remorse. Returns for products, including face masks and size, color, or style exchanges, are at your expense and discretion.
• Brazilian Customers: If you regret your purchase, contact our customer service within 7 consecutive days of receiving the item and provide a picture of it. If the product has been used or damaged, a refund may not be possible.
• EU Consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to:
  • Goods made to the consumer’s specifications or clearly personalized.
  • Sealed goods unsealed after delivery that are not suitable for return due to health protection or hygiene reasons.

Governing Language: 

This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.